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Writer's pictureMarcia Klingensmith

Real Time Payments: Redefining Claim Settlement for Insurance Companies

Updated: May 29

In the fast-paced world of insurance, customer satisfaction hinges on speed and convenience. Gone are the days of paper checks and lengthy wait times. Today, policyholders expect immediate resolution, especially when facing unexpected events like a natural disaster or property theft. This is where instant payments revolutionize the claims process, empowering insurers to exceed customer expectations, achieve operational efficiency, and thrive in a post-pandemic landscape.

 

Shifting Gears: From Pull to Push

Traditional claim settlement relies on the "pull" method, where customers wait for funds to arrive via check or ACH. This can take days, leaving them stressed and dissatisfied. Enter digital disbursements, a "push" system that proactively deposits funds directly into policyholders' accounts – be it via ACH, Zelle, Real Time Payments (RTP), push-to-card options, or even stored-value accounts like PayPal or Venmo.

 

The Power of Instant Gratification:


Imagine this: your policyholder's home suffers storm damage. They file a claim, and within minutes, funds are deposited into their preferred account, ready to use for repairs. This drastic reduction in wait time creates a ripple effect of benefits:


  • Elevated Customer Satisfaction: Studies show 85% of satisfied claimants renew policies and recommend their provider. Instant payments deliver on the promise of speed and convenience, leading to happier, more loyal customers.

  • Reduced Churn: By minimizing friction and exceeding expectations, digital disbursements help retain valuable customers, a critical metric in the competitive insurance market.

  • Operational Efficiency: Streamlined payments reduce call center inquiries, freeing up staff for more complex tasks. Paper checks and mailing become obsolete, cutting costs and boosting productivity.

  • Disaster Readiness: In uncertain times (pandemics, floods, earthquakes), getting funds to customers quickly is crucial. Digital disbursements ensure seamless financial support.

 


Man collecting insurance from vehicle accident
Disburse insurance payouts in real-time

Real-Time Payments, a Future-Proof Solution:


The world of insurance is evolving, and instant payments are leading the charge. By embracing this innovative technology, insurance companies can:

  • Build a customer-centric culture: Prioritize speed, convenience, and choice, exceeding expectations and fostering loyalty.

  • Gain a competitive edge: Differentiate themselves in a crowded market by offering modern, efficient claim settlement.

  • Optimize operations: Reduce costs, boost productivity, and refocus employee efforts on critical tasks.

  • Embrace the future: Be prepared for digital-first customers and navigate challenges like pandemics with agility and resilience.

 

Investing in instant payments is not just about keeping up with the times; it's about redefining the future of insurance. By empowering customers, optimizing operations, and adapting to a changing world, you can ensure your company thrives in the years to come.

 

Ready to make the switch? Let's talk about how instant payments can revolutionize your claim settlement process. Book time with Marcia Klingensmith: 15 minute Instant Payments Intro


About the Author

Marcia Klingensmith known in the industry as the "Instant Payments Maven" is a FinTech Consultant with a passion for innovation in the payments landscape. With more than 15 years of experience helping financial institutions navigate the ever-evolving world of payments, Marcia is a trusted advisor on instant payments, cross-border transactions, and the future of money. She is committed to promoting conversations that push the boundaries of financial technology and empower businesses to leverage its potential.



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